Terms and Conditions

Our terms

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply our shaker style products (“products”) to you.
    • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information about us and how to contact us
    • Who we are. We are Woodchester Cabinet Makers a partnership established in England and Wales. Our address is Unit N6A Inchbrook Trading Estate, Woodchester, Nr Stroud, Gloucestershire, GL5 5EY. Our registered VAT number is 742162749.
    • How to contact us. You can contact us by telephoning our team at 01453 835580 or by writing to us at our address set out above at paragraph 1 or tim@woodchestercabinetmakers.co.uk.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you
    • Buying from us. If you buy products on our site you agree to be legally bound by this contract. Below, we set out how a legally binding contract between you and us is made.
    • Placing an order and when the order is accepted. You make an order on the site by adding the product(s) to the ‘Shopping Cart’. Please read and check your order carefully before submitting it. When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button), we will acknowledge it by email and this acknowledgement means that your order has been accepted at which point a contract will come into existence between you and us (“Confirmation Email”). At this point a legally binding contract will be in place between you and us.
  • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock or unavailable, because of unexpected limits on our resources which we could not reasonably plan for, there has been a mistake on the pricing or description of the products or we cannot authorise your payment.
  • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  1. Our products
    • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display them accurately, we cannot guarantee that a device's display accurately reflects the look of the products. Although we have made every effort to be as accurate as possible, because our products are handmade, your product may vary slightly from those images.
    • Making sure your measurements are accurate. The sizes of the products are set out on the website. If you are buying a standard product from the website, you are responsible for ensuring that the correct sizes are ordered and are suitable for your requirements. In the event that you have requested a bespoke product be made for you and therefore we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct.
    • What is not included. In relation to the products please note the following:
      • We do not fit or install the products. Our products are designed for you or your kitchen specialist to fit but depending on where you live, we may be able to offer a fitting service. Please get in touch to see if we cover your area and for a separate quote.
      • We do not design your kitchen. However, if you email us photos of the room and the dimensions, we will happily advise on the type of cabinets you could have there. Or visit us at our showroom, bring along your photos and measurements and we'll suggest possible design ideas.
      • All products (including without limitation the cabinet frames, doors and drawer fronts) are supplied with a white undercoat only, ready for you to paint yourself in the colour of your choice. The products will therefore NOT be painted by us. If you plan to paint your cabinets in a dark colour, please let us know and we will use our reasonable endeavours to apply a darker undercoat where we are able to.
      • The products are not supplied with handles or worktops.
  1. Your rights to make changes

If you wish to make a change to your order please contact us. We will let you know if the change is possible and our acceptance of any change is at our absolute discretion. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see paragraph 8 - Your rights to end the contract).

  1. Our rights to make changes
    • Changes to the products. We may change the product:
      • to reflect changes in relevant laws and regulatory requirements; and
      • to implement minor technical adjustments and improvements, for example to improve workmanship.
  1. Providing the products
    • Delivery and delivery costs. The costs of delivery will not be included in the price of your order. If you would like us to deliver the order to you, please contact us to obtain a separate quote for such delivery costs.
    • When we will provide the products. During the order process we will let you know the estimated date that we will provide the products to you. The estimated date for when the products will be ready for collection or delivery (as applicable) will be within 6 – 8 weeks of the date on which we accept the order and the Confirmation Email is sent. Any estimated delivery date provided is an estimate only and time of delivery is not of the essence under this contract.
    • Once the products are ready to be delivered or collected, we will contact you to arrange a delivery date and time slot for such delivery.
    • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • Collection by you. If you collect the products from our premises, you can collect them from us at any time during our working hours of 8am – 4pm on weekdays (excluding public holidays).
    • If you are not at home when the product is delivered. If nobody is available to take delivery, please contact us using the contact details at paragraph 2. If no one is available at your address to take delivery of the products when such products are brought to the delivery address, we will leave you a note informing you of how to rearrange delivery.
    • If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and paragraph 2 will apply.
    • When you become responsible for the products. The product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
    • When you own products. You own the product once we have received payment in full cleared funds.
    • Reasons we may suspend the supply of products to you. We may have to suspend the supply of the product to:
      • deal with technical problems or make minor technical changes;
      • update the product to reflect changes in relevant laws and regulatory requirements;
      • make changes to the product as requested by you or notified by us to you (see paragraph 6).
    • We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see paragraph 4) and you still do not make payment within 5 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments (see paragraph 12.5).
    • International delivery. We may be able to deliver to the countries outside of the UK at our discretion (International Delivery Destination). Please contact us before placing your order to see whether we are able to deliver to the International Delivery Destination of your choice. If you order products from our site for delivery to an International Delivery Destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
  2. Your rights to end the contract
    • You can end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see paragraph 11;
      • If you want to end the contract because of something we have done or have told you we are going to do, see paragraph 2;
      • If you have just changed your mind about the product, see paragraph 3. If you are a consumer only (and not a business customer), you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products.
    • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • there is a risk that supply of the products may be significantly delayed because of events outside our control; or
      • you have a legal right to end the contract because of something we have done wrong.
    • Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. You have 14 days after the day you (or someone you nominate) receives the products, following which the cancellation period will expire. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. Please note, these rights only apply if you are a consumer and do not apply to our business customers.
    • When you don't have the right to change your mind under paragraph 8.3. You do not have a right to change your mind in respect of:
      • bespoke, customised and/or made to measure products; and
      • any products which become mixed inseparably with other items after their delivery.
  1. How to end the contract with us (including if you have changed your mind)
    • Tell us you want to end the contract. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form

To Woodchester Cabinet Makers:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following products [*],

Ordered on [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),


[*] Delete as appropriate

  • Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the products in person to where you bought them, or allow us to collect them from you. If you are exercising your right to change your mind you must send back the products within 14 days of telling us you wish to end the contract.
  • When we will pay the costs of return. We will pay the costs of return:
    • if the products are faulty or misdescribed; or
    • if you are ending the contract because of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

  • What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
  • How we will refund you. Where applicable, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, if you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount to be determined by us.
  • When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
    • your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
    • in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
  1. Our rights to end the contract
    • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;
      • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
    • You must compensate us if you break the contract. If we end the contract in the situations set out in paragraph 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation as we may determine for the net costs we will incur as a result of your breaking the contract.
  2. If there is a problem with the product
    • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our team or write to us at the details provided at paragraph 2.
    • Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product where you are a consumer. Nothing in these terms will affect your legal rights.
Summary of your key legal rights

This is a summary of your key legal rights if you are a consumer. These rights do not apply to business customers. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your products are faulty, then you can get an immediate refund.

b) Up to six months: if your products can't be repaired or replaced, then you're entitled to a full refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also paragraph 8.3.

  • Your obligation to return rejected products. If you wish to exercise your legal rights under paragraph 2 to reject products you must either return them in person to where you bought them, or allow us to collect them from you. We will pay the costs of postage or collection where we agree that you are legally entitled to reject the product.
  • When you are not able to reject a product and paragraph 2 does not apply. We will not be liable to you under paragraph 11.2 or otherwise if:
    • you make any further use of the product after giving notice to us that the product is faulty;
    • the defect arises as a result of us following any drawing, design or specification supplied by you;
    • you alter or repair the product without our written consent;
    • the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions;
    • the defect arises as a result of an event outside of our control (e.g. flooding);
    • the defect arises as a result of the installation of the product (where installation is not undertaken by us); or
    • the products differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
  1. Price and payment
    • Where to find the price for the product. The price of the product (which includes VAT and packaging costs) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see paragraph 3 for what happens if we discover an error in the price of the product you order. The price of the product does not include the delivery or shipping costs which you shall additionally be liable to pay to us at the rate separately quoted to you by us (please see paragraph 7.1)
    • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
    • When you must pay and how you must pay. We accept payment via Credit Card or Debit Card via the payzone payment gateway. The products must be paid for as follows:
      • 50% of the total price must be paid when placing the order;
      • 50% of the total price must be paid at least 1 day before the delivery or collection date specified in accordance with paragraph 3.

We will issue you with an invoice for the full price of the products before the payment at paragraph 12.4(b) is due.

You must pay for the products in full cleared funds before we dispatch them.

  • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
  • What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  • Bespoke products. In the event that you have requested a bespoke product be made for you, the price of such products will be based on price of the product as set out on the website, plus 10%. If you require a bespoke product, this 10% increase shall be added to the cost estimate during the sales process where any such bespoke products are selected.
  1. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including those as summarised at paragraph 2.
    • We are not liable for business losses or indirect losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. In addition, we shall not be liable whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the contract for any indirect or consequential loss.
    • Our limit on liability. Subject to paragraph 2, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this contract shall be limited to the total price paid under this contract.
  2. How we may use your personal information
    • How we may use your personal information. We will only use your personal information as set out in our Privacy Policy which can be located here.
  3. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    • You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.